Terms of Service

These Terms of Service govern access to and use of the Linea website, platform, APIs, and related email software, managed services, security tools, automation features, analytics, and support offerings. By accessing or using the services, you agree to be bound by these Terms on behalf of yourself or the organization you represent.

If you are entering into these Terms for an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, you must not access or use the services.

Linea provides business email infrastructure and related tools that may include mailbox provisioning, sending and routing, inbound filtering, archiving, analytics, compliance workflows, AI-assisted features, domain configuration support, and integrations with third-party applications or security vendors.

We may modify, improve, replace, or discontinue features from time to time. If a change materially reduces core functionality of a paid service during an active subscription term, we will use commercially reasonable efforts to provide notice consistent with the applicable customer agreement.

You must provide accurate registration information and keep it current. You are responsible for all activity occurring under your account, including actions taken by employees, contractors, delegates, or other users you authorize.

Customer administrators may assign roles, configure integrations, access user mailboxes or logs where permitted by the service, and manage organization-level settings. Your organization is responsible for determining appropriate administrator privileges and internal approval workflows.

You may use Linea only for lawful business purposes and in accordance with these Terms, your order documents, and any product-specific policies we provide.

• Send unlawful, deceptive, fraudulent, defamatory, harassing, abusive, or infringing messages.
• Transmit malware, phishing campaigns, unauthorized bulk email, or content that interferes with networks, systems, or other users.
• Attempt to bypass security controls, probe vulnerabilities without authorization, or access data that you are not entitled to access.
• Use the services in a way that violates anti-spam, privacy, sanctions, export, consumer protection, or intellectual property laws.
• Reverse engineer, resell, sublicense, or misuse the services except as expressly permitted by Linea in writing.

We may investigate suspected violations and suspend or limit access where reasonably necessary to prevent harm, preserve deliverability, protect infrastructure, or comply with law.

As between the parties, you retain all rights in customer data that you submit to the services. You grant Linea the limited rights necessary to host, copy, transmit, display, analyze, and otherwise process customer data solely to provide, secure, support, and improve the services in accordance with these Terms and applicable agreements.

You are responsible for the legality, accuracy, quality, and means by which you obtain customer data and contacts, including providing required notices and obtaining any necessary consents from end users, recipients, or employees.

Some features may provide automated recommendations, summaries, classifications, or workflow actions based on message content, metadata, or administrator rules. You are responsible for reviewing whether such features are appropriate for your use case and for validating outputs before relying on them in regulated, legal, employment, or other high-impact contexts.

Unless expressly stated otherwise in a separate agreement, AI-assisted features are provided as part of the services on an as-available basis and may evolve as models, prompts, safeguards, or supporting systems change.

The services may interoperate with third-party products, domain registrars, identity providers, hosting vendors, payment processors, analytics tools, ticketing systems, or security providers. Your use of third-party services is governed by the terms and privacy policies of those third parties.

Linea is not responsible for third-party products, including their availability, security posture, accuracy, or processing of your data, except to the extent expressly stated in a written agreement.

Paid services are billed according to the applicable order form, subscription plan, or pricing schedule. Unless otherwise stated, fees are quoted and payable in U.S. dollars, are non-refundable once paid, and exclude taxes, duties, levies, or similar governmental charges.

You authorize Linea and its payment processors to charge the payment method on file for recurring subscription fees, overages, renewals, and unpaid balances. You are responsible for providing complete and accurate billing information and promptly updating it when necessary.

Each party may receive non-public information from the other that should reasonably be understood to be confidential, including security practices, business plans, pricing, product roadmaps, customer data, and technical documentation. The receiving party will use the disclosing party’s confidential information only as needed to perform under these Terms and will protect it using reasonable safeguards.

Nothing in these Terms guarantees that the services will be free from every threat, interception, outage, or unauthorized attempt. You acknowledge that shared responsibility applies to the secure use of cloud and email systems, including administrator access, endpoint protection, authentication settings, and recipient practices.

Linea and its licensors retain all rights, title, and interest in the services, software, documentation, branding, designs, and related intellectual property. Except for the limited rights expressly granted in these Terms, no license or ownership right is transferred to you.

You may provide feedback or suggestions regarding the services, and Linea may use that feedback without restriction or obligation, provided doing so does not publicly identify you without permission.

We may suspend or terminate access to the services immediately if we reasonably believe your use presents a security risk, threatens service availability, violates these Terms, infringes the rights of others, or could subject Linea or third parties to legal liability.

You may stop using the services at any time, but fees already incurred remain due. Upon expiration or termination, your right to access the services ends, though certain provisions of these Terms will survive by their nature, including payment, confidentiality, limitations of liability, and dispute-related terms.

To the maximum extent permitted by law, the services are provided on an "as is" and "as available" basis. Except as expressly stated in a written agreement, Linea disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted service, or error-free operation.

To the maximum extent permitted by law, Linea and its affiliates, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, business interruption, or data, even if advised of the possibility of such damages.

To the maximum extent permitted by law, the aggregate liability of Linea arising out of or related to the services or these Terms will not exceed the amounts paid or payable by you to Linea for the affected services during the twelve months preceding the event giving rise to the claim.

You will defend, indemnify, and hold harmless Linea, its affiliates, officers, directors, employees, and agents from and against third-party claims, liabilities, damages, judgments, losses, costs, and expenses arising out of or related to your customer data, your use of the services, your violation of these Terms, or your violation of applicable law or the rights of a third party.

Unless a separate written agreement states otherwise, these Terms are governed by the laws of the jurisdiction specified in your customer agreement, without regard to conflict-of-law principles. Any dispute arising out of these Terms will be resolved in the courts or dispute forum designated in that agreement.

If no separate agreement specifies a forum, the parties will first attempt in good faith to resolve the dispute informally before initiating formal proceedings.

We may revise these Terms from time to time. If we make material changes, we will update the effective date and post the revised Terms on this page. Continued use of the services after the revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

Questions about these Terms, legal notices, or account-related contractual matters should be sent through the Linea contact page using an authorized business contact for your organization.