Privacy Policy

This Privacy Policy explains how Linea collects, uses, discloses, and safeguards personal information when you visit our website, request a demo, create an account, or use our email hosting, routing, automation, analytics, compliance, and security services.

Because Linea is designed for business email workflows, we may process account, administrator, billing, support, and message-related data on behalf of customers. When we process email content or metadata under a customer agreement, we do so as a service provider or processor acting on the customer’s instructions.

The categories of information we collect depend on how you interact with Linea, the features your organization enables, and the integrations connected to your workspace.

• Identity and account information, such as name, company, business email address, phone number, job title, username, and authentication credentials.
• Organization and billing information, such as company name, domain details, subscription plan, invoice contacts, and payment-related records supplied by you or a payment provider.
• Email service data, such as mailbox configuration, routing rules, suppression lists, bounce and delivery events, spam and abuse reports, message headers, logs, and other operational metadata needed to deliver the service.
• Customer content that you or your end users choose to send, receive, upload, store, archive, analyze, or process through the platform, including message bodies, attachments, templates, contacts, and automation instructions.
• Security and device information, such as IP address, browser type, operating system, session events, audit trails, API usage, and administrative actions performed in the account.
• Sales, marketing, and support information, including communications with our team, demo requests, survey responses, and records of troubleshooting interactions.

We use personal information and service data to operate, secure, maintain, and improve Linea, and to meet contractual, legal, and legitimate business obligations.

• Provisioning accounts, authenticating users, routing email, enforcing mailbox and tenant policies, and delivering purchased services.
• Detecting delivery issues, malware, phishing, spam, fraud, account misuse, or policy violations, and maintaining the integrity of our systems.
• Supporting automation, reporting, analytics, message classification, and product features requested by customers, including AI-assisted workflows where enabled.
• Responding to customer service inquiries, providing technical support, and notifying users about service, billing, or security matters.
• Complying with applicable laws, lawful requests, tax requirements, accounting obligations, and industry security expectations.
• Developing and improving our products, documentation, onboarding, and website experience using aggregated, de-identified, or otherwise limited datasets where appropriate.

Where required by applicable law, we rely on one or more legal bases to process personal information: performance of a contract, compliance with legal obligations, legitimate interests such as fraud prevention and service reliability, and consent where consent is specifically requested.

If we rely on consent, you may withdraw that consent at any time, although doing so will not affect processing already completed before withdrawal and may limit certain optional features.

Our website and certain product surfaces may use cookies or similar technologies to remember preferences, maintain sessions, understand usage trends, and improve performance. You can manage browser-level cookie controls, but some site functionality may not work properly if essential technologies are disabled.

We do not sell personal information in the ordinary meaning of the term. We may disclose information only as needed to run the service and support legitimate business operations.

• With infrastructure, hosting, storage, communications, analytics, customer support, security, and payment providers that process data under contractual safeguards.
• With customer-authorized integrations, administrators, resellers, or implementation partners acting on your organization’s instructions.
• With professional advisers, auditors, insurers, or potential acquirers as part of financing, diligence, restructuring, or corporate transactions, subject to confidentiality protections.
• With law enforcement, regulators, courts, or other third parties when required to comply with law, enforce our agreements, or protect rights, safety, and security.

We retain information for as long as reasonably necessary to provide the services, honor contractual commitments, maintain security and audit records, resolve disputes, and satisfy legal, tax, accounting, and regulatory obligations.

Retention periods vary by data type, customer configuration, and legal requirements. Customers may also control retention settings for certain mail, logs, archives, and account data through product features or their service agreement.

Linea uses administrative, technical, and physical safeguards designed to protect personal information and customer data against unauthorized access, loss, misuse, alteration, or disclosure.

• Encryption in transit and, where applicable, encryption at rest.
• Role-based access restrictions, authentication controls, audit logging, and environment separation.
• Monitoring, alerting, vulnerability management, and incident response processes aligned to the nature of our services.

No security measure is perfect, and we cannot guarantee absolute security. Customers are responsible for maintaining strong credentials, configuring account permissions appropriately, and promptly notifying us of suspected unauthorized activity.

Your information may be processed in countries other than the one in which it was collected. When we transfer personal information across borders, we use appropriate safeguards required by applicable law, which may include contractual commitments, vendor due diligence, and additional technical or organizational measures.

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, or information about our processing practices. You may also have the right to appeal a denied privacy request or opt out of certain direct marketing communications.

If Linea processes your information on behalf of a business customer, you should direct your request to that customer first. We may assist our customers in responding to verified requests where required by law or contract.

Linea is intended for business use and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. When we make material changes, we will post the revised version on this page and update the effective date above. Where required, we will provide additional notice through the service or by other appropriate means.

If you have questions about this Privacy Policy, privacy requests, or our handling of personal information, please contact us through the Linea contact page before sharing sensitive account credentials or message content in your request.